FAQ's
How can I contact Moshiach2024?
You can use our contact page or email us at ivritees@gmail.com where we will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
From where are the products sourced, printed, and shipped?
Each of our product descriptions list the locations in which the blank products are sourced.
Regarding printing and fulfillment, our partner has an order routing algorithm that selects the fulfillment center closest to you to ensure the delivery. For example, if you are in the US and the product is available there, the order will likely be printed and shipped from one of their US facilities.
Our partner has multiple fulfillment centers in the US. While it's not possible to choose a specific fulfillment center, the system is designed to pick the best one for each order based on your address and product availability. In rare cases, if a product is unavailable at the closest facility, the order may be routed to another location.
Where are our designs from?
All designs are completely original.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our partner locations. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date.
How long will it take to receive my order?
To minimize waste, most products are created a the time of order (print-on-demand). Therefore, typical orders take 1-2 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at ivritees@gmail.com. Return costs are paid by the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.